1. Return & Exchange Window

Returns and exchange requests are accepted within 5 days of delivery.

Items must be unused, unwashed, free from perfume, makeup, or deodorant stains, with all original brand tags, labels, and packaging intact.

2. Refund Process

Once your returned outfit reaches our hub and passes quality inspection, approved refunds are processed within 3–5 business days.

Refunds are credited directly to your original payment method. For Cash on Delivery (COD) orders, refunds are issued via secure bank transfer or store credit.

3. Unboxing Video Verification

To ensure quick resolution for any claims regarding damaged, defective, or missing items, customers must provide a continuous, uncut unboxing video recorded while opening the delivery package.

The unboxing video must be shared via WhatsApp or Email along with your Order ID.

4. Return Shipping & Pickup

Return reverse pickup is free for damaged, defective, or incorrect items.

For standard size exchanges or preference-based returns, a nominal reverse logistics fee may apply, or we will coordinate reverse pickup from your doorstep where serviceable.

5. Non-Returnable & Final Sale Items

• Clearance, flash sale, and promotional discounted outfits.
• Customized, altered, or tailor-fitted garments.
• Items showing visible signs of wear, washed garments, or items returned without original tags.

6. Step-by-Step Return Guide

• Step 1 - Contact Us: WhatsApp or email us with your Order ID, clear photos, and reason for return.
• Step 2 - Verification: Our customer support team will review and approve your return within 24–48 hours.
• Step 3 - Reverse Pickup: Hand over the securely packed outfit to our courier pickup agent.
• Step 4 - Refund / Exchange: Upon inspection, your replacement size or refund will be released promptly.